The failure to listen when someone comes with a problem or complaint.
Discipline yourself to listen. Prov. 18:13
Do not interrupt the person before he has finished. Let him share all that is in his heart. People, need to "drain" themselves of what's on their mind and in their heart. If you interrupt him before he finishes communicating his ideas, his mind will still be on his own issues and he will not hear or be able to listen to you.
It is easy to formulate answers before you listen to the question or the complaint. But even if you have revelation, even if you already understand, it is still important not to interrupt before the person has spoken all he needs to say.
To speak before a person has finished is to risk being guilty of presumption, error, misjudgment and condemnation.
Usually people do not go directly or immediately to the heart of the matter. They start at the periphery and work their way the root issue. Therefore, if you answer too quickly, you are only dealing with peripheral aspects of the issue.
People become very frustrated if they feel you have not heard them or if you have not given them opportunity to share their heart.
When a leader speaks too quickly and forms a judgment without listening adequately, the person approaching him may become intimidated and close up. He will become frustrated and withdraw feeling that he cannot talk. The person may "drop the charges" but leave confused, questioning his own discernment, questioning what is reality--but still with an inner sense that things are not really resolved.
Pastors should listen because the person may have a valid criticism.
A Pastor should develop the ability to make people feel comfortable and free to communicate. Learn to help people open up and share their heart.
Be quick to hear, slow to speak. Do not let your first response be to defend yourself or to attack the other.
After the person has said everything he has to say, then a leader should evaluate and make a response.